Help & Feedback

Answers to the common questions, and a direct line to us for anything else.

Get in touch. Questions, bug reports, or ideas for the app are all welcome. We read every message.

Using the app

Do I need an account to use Countfu?

No. There is no account and no login. You open the app and start practicing right away.

Does my progress sync between my devices?

Yes, through your own iCloud. If your devices are signed in to the same Apple ID with iCloud on, your progress, mistakes, statistics, and settings sync privately between them. If you are not signed in to iCloud, everything stays on that one device.

Is my practice data private?

Yes. Your data stays on your device and in your own iCloud account. We run no server of our own and cannot see it. See our Privacy Policy for the full detail.

How do I answer? Do I type Chinese characters?

No characters. You always answer in digits: hear 三百五, type 350. No IME and no pinyin typing.

Is the audio Mandarin or Cantonese?

Standard Mandarin (Putonghua), with native-speaker quality control on every clip. Cantonese numbers sound completely different and are not covered.

countfu Pro

What does countfu Pro unlock?

Every advanced test (money, dates, times, rates, phone numbers, measurements), the ten conversation scenarios, and Exam Mode. The core number practice is free.

How do I subscribe, and what does it cost?

Tap any Pro feature or open the paywall in the app. countfu Pro comes as a weekly plan or an annual plan, and the annual plan includes a free trial. Prices are shown in the app before you buy and may vary by region. It is an auto-renewable subscription billed through your Apple ID.

How do I restore a subscription on a new device?

Open Settings in the app and tap Restore Purchases, or reinstall the app and tap Restore. Your subscription is tied to your Apple ID, so it restores as long as you use the same Apple ID.

How do I cancel?

Subscriptions are managed by Apple, not by us. On your device, open Settings, tap your name at the top, tap Subscriptions, choose Countfu, and cancel there. You keep access until the end of the period you have already paid for.

Can I get a refund?

Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com. If something went wrong, email us and we will help however we can.

Reminders and settings

How do I turn the daily reminder on or off?

Open Settings in the app, go to Reminders, and toggle the daily practice reminder. You can set the time there too. Reminders are scheduled locally on your device.

How do I reset my progress?

In Settings, under Data, you can reset your progress or reset all settings. These actions ask for confirmation first.

Still stuck?

Email support@countfu.com and tell us what you were doing and what happened. Including your device model and iOS version helps us reproduce anything that went wrong.

See also our Privacy Policy and Terms of Service.